Customer Testimonials

To get an insight of our Practice, below is some of the comments made by patients in the survey regarding the service that we provide.

“Exceptionally friendly practice, Mr McLeish is professional and competent. Keep up this excellent all round service, It’s a service I trust.  I always leave knowing precisely what I need to know and fully satisfield with the outcome.  Well done.  I don’t always praise as above but it is all fully deserved”. L. Taylor

“The technology that is available in the practice is of a high quality being able to view the detailed aspects of the test is interesting and comforting in the knowledge that precise information is available to the optician and also other benefits in relation to general health”. R McCabe.

“I am more than satisfied with the care and attention

I receive from Mr McLeish and his Staff, excellent eye

examination. I can’t fault the help he has given me”. M Stark.

“Always exceptionally happy with the customer care and personal approach given by all staff. Cannot fault the practice in any way and recommend to friends and family in the knowledge that they will experience the same”. C McFarlane.

“You cannot improve on perfection, family orientated practice who make you feel welcome.  Nothing is any trouble to the Staff who are always neat in appearance and ready with a smile”.

“Always get a warm greeting.  A very good range of frames, there’s something to suit everybody”.

“Have tried all the larger opticians over the years and they are cheaper but I like the individual attention from independent practitioner and feel safe in his hands”. A Boyle

“I saw advert in the courier”.  I chose a pair of glasses right away, a bit more expensive but was and am very pleased with them”.

“Practically perfect in every way. Friendly, efficient, informative at all times, have been coming here for 20 years and will never go anywhere else. Fab”.

“Treatment was first class, the procedure from start to finish was expleained by the optician who was friendly and helpful and put you at your ease.  The two ladies front of practice were neat and tidy and this in turn showed in their work ethics.  Very friendly and helpful, from greeting you into the practice to you leaving.  Excellent service as always.  In this practice patients and patients welfare come first”. Peter & Jean Darling.

Patient Survey Results – 2015

Questions Asked Patient Satisfaction
Ease of Booking an Appointment 97.14%
Staff Helpful 99.03%
Staff Smart 98.09%
Made Welcome 97.60%
Made Comfortable 98.45%
Aspects of Eye Exam 97.10%
Questions 98.52%
Frame Styles 80.00%
Cost of Specs 89.93%
Dispensing Satisfaction 94.81%
Practice Appearance 88.12%
Expectations Met 96.52%
Level of Service 97.06%
High level of Service Maintained 96.43%
Recommend Us 96.52%

These percentages have been calculated from 217 Patient Satisfaction Questionnaires completed and returned